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FIGHT AGAINST
FRAUD

In today's hyper-connected world, fraudulent traffic is an ever-looming threat that casts a US$40 billion shadow over the telecom industry. This dark cloud continues to swell, mirroring the insatiable demand for telecommunications services, making it a pressing concern for all stakeholders involved. But this is not merely a telecom issue; it's a pervasive challenge that ripples across industries, affecting operators, customers, and even neighboring sectors (e.g., financial services) alike. Consequently, the GLF board in 2017 established a dedicated task force working determinedly to combat fraud and safeguard the international wholesale carrier industry's integrity.

Fraud Working Group

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GLF Fraud Reports

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Code of Conduct

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Judit Albers - Working Group Lead

As well as being a GLF Board Member, Judit is Head of International Business at A1 Telekom Austria.

For the ITW Global Leaders Forum, the push towards a fraudulent-traffic free industry is part of our DNA. As a leadership body we recognised in 2016 that working together to remove fraudulent traffic from the industry must be a priority and one we share collectively as it only takes one gap to allow a route to monetisation to remain for a fraudulent actor.

At the GLF we will strive to ensure the industry can have that peer review mechanism in place to further add trust between carriers. Looking to the present, I am delighted that 23 carriers were attested this year as compliant with the GLF Code of Conduct – these carriers are setting the path for their peers by demonstrating the accountability they take towards striving for a fraud-free future. I hope more will join them over the next 12 months.

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The GLF Fraud Report

The GLF Fraud annual report assesses the state of fraud within the wholesale carriers' industry. Providing valuable and unique insights into the industry's ever-evolving landscape while serving as an industry benchmark. If you are interested in these insights, please download the reports.

Fraud Columns

Fraud Report 2023

Sustaining the continuous fight against fraud.

Fraud Report 2022

Demonstrating accountability in the fight against fraud.

Fraud Report 2021

Demonstrating accountability in the fight against fraud.

Fraud Report 2020

Tackling fraud: a collective industry effort.

Fraud Report 2019

The evolution of fraud management.

Fraud Columns

Fraud Report 2018

Demonstrating the International Wholesale Industry’s Leadership Against Telecoms Fraud.

The GLF Code of Conduct

The code of conduct established in 2018 sets the benchmark of behaviour that carriers should seek to attain to ensure that there is consistent action taken across the industry to fight against fraudulent traffic. Developed in collaboration with i3 forum, the document is broken down into 6 principles related to targets and reporting, processes, destinations, payment flows, information sharing and contracting. You can see the signatories to the Code to the left.

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Compliant Carriers
2023

The attestation process kicked off in 2021 and requires that participants prove their adherence to each of the six principles. To be compliant carriers must score over 70% in each of the six principles and provide evidence for their responses.

The purpose of the formal attestation process is to help the Code of Conduct signatories to assure they have the necessary capabilities and systems in place to comply with the principle of the Code of Conduct. Furthermore, it provides third parties an independent verification of the carrier’s capabilities to actively fight fraud, and their commitment to:

• Actively monitor and report on fraudulent activity;

• Assist in the investigation of fraud;

• Take the appropriate and swift steps to stop payments to those who commit fraud;

• Implement standard contractual clauses to harmonise the treatment of fraud across the industry

The attestation process has been carried out for the third year and was done independently by the GLF and supported by Delta Partners. It involved the assessment of the responding carrier’s current systems, processes and policies against agreed benchmarks set in accordance with each of the six principles of the Code of Conduct. Each response was further verified by evidence.

The carriers who have been confirmed as compliant with the GLF Code of Conduct are to the right.

This process opens up for GLF members in June every year, and the compliant carriers are announced at Capacity Europe. If you are a GLF member and you are interested in taking part in next year's attestation process, please record your interest by emailing us at: glfmail/itwglf.com.